FAQs

Frequently Asked Questions

What types of signs do you offer?

We specialize in a wide range of signs, including yard signs, promotional giveaway items, non-lit building signage, monument signs, and vehicle graphics. Our materials include printable vinyl, corrugated plastic, PVC plastic, metal, and more.

What sets Signs ASAP apart from other sign companies?

We take pride in our fast and friendly service. With 80% of our products produced in-house, we can control turnaround times and meet tight deadlines. Our focus on quality, combined with a personalized and approachable service, distinguishes us from the rest.

Can you help with design services, or do I need to provide my own artwork?

Our skilled team includes graphic designers ready to assist you. Whether you have existing artwork or need help creating a design from scratch, we’ve got you covered.

Send artwork or ad components to Orders@SignsASAP.net. Supplied files should be print-ready at 300dpi. Accepted file types are .PDF, .JPEG, .JPG, .AI, and .EPS

If we are designing for you, send us the components such as your LOGO, Pictures, Verbiage, etc.. to produce a proof. Additional charges apply after 3x rounds of revisions, so the more information you can provide the better our designers will be to producing your idea.

What is the best file type to send artwork?

A vector file (.PDF, .AI, or .EPS) is our preferred file format. We also accept high-resolution 300dpi .JPG or .JPEG. If you don’t have any of those, we encourage you to reach out to your graphic designer to avoid being charged any art re-creation fees.

I do not have a high-res image to send. What now?

We will try our best to work with what you send us, using our resources to make your sign the best as possible– but your image may still appear pixelated if you provide a low-resolution image.

If you want any artwork created, or re-created in a high-resolution format, our graphic design team very talented and ready to assist!

How do I send you my artwork or ad components?

Email to orders@signsasap.net. You can also text images to our SMS line: (843) 640-5975. Both are shared inboxes directly to the graphic designers.‬

Do you require a deposit?

Yes, we require a 100% deposit for all orders. To initiate the design and production process & secure your project’s spot in our schedule, we kindly request full payment upfront.

What types of payment do you accept?

We accept all major credit cards, debit cards, cash and checks. We accept payment in person or you can ask us to email you a for a payment link with your invoice.

Can I see a proof before my sign is produced?

Yes, we provide digital proofs for your approval before production begins. This ensures that the design meets your expectations, and you have the opportunity to make any necessary corrections or changes.

How long does it take to receive my order?

Turnaround times vary depending on the complexity and quantity of the order. Generally, we strive to complete most projects within 3-5 business days. If you have a specific deadline, please let us know, and we’ll do our best to accommodate.

Please make sure you check your email for your proof (even the SPAM folder) especially if your project is time-sensitive.

How can I check the status of my order?

Text 843-640-5975 Email our group inbox: orders@signsasap.net or call our shop 843-875-2727

What time is pick-up?

Please plan to arrive after 1 PM on your scheduled pickup date. We will notify you via phone, text, or email once your order is ready for pickup.

If you would like to check the status of your order before heading to our location, feel free to contact us:

We are open Mon-Thurs 9a-5p and Fridays 10a-4p. We are closed on the weekends and on major holidays, including Good Friday. If you can’t make it during these times, please let us know so we can make alternate pickup or delivery arrangements.

Do you ship signs?

Currently, we primarily serve customers local to Summerville and surrounding areas. However, if you need something shipped or locally delivered, just ask!

What is your return policy?

Due to the custom nature of our products, all sales are final. We provide a proof for your review before finalizing your order, and it is important to check this proof and the order details carefully for accuracy.

If you require a reprint due to any errors or changes, please note that a reprint fee will apply. However, we understand that mistakes can happen and are committed to customer satisfaction. If you encounter any issues with your order, please let us know. We are more than happy to work with you to find a suitable solution.

How can I track my order?

We do not offer order tracking at this time. But you can always text or email us for a status! 

Do you offer rush orders?

Yes, we understand that some projects require a quicker turnaround. We’ll do our best to accommodate your rush order request – ASAP! Please contact us to discuss your specific needs and to check availability for rush service. Please understand that Rush orders can only be accomodated when production and staffing schedule allows. If we can, we will.

Can I visit your location in person?

Absolutely! Our physical location is 428 Old Trolley Rd. Ste D. Summerville, SC. If you’ve never ordered with us before, we have samples and color swatches at our shop.

How can I leave a review about my experience with Signs ASAP?

We appreciate your feedback! You can leave a review on our Google or Facebook page. Your reviews help us continually improve our services.

Click Here to Leave A Google Review

If you have any additional questions or need further clarification, please don’t hesitate to contact us. We’re here to assist you every step of the way.