Q: What is the best file type to send for printing?
A: A vector file (.pdf , .ai, or .eps) is our preferred file format. We also accept high-resolution 300dpi .jpg If you don’t have any of those, we encourage you to reach out to your original logo designer to avoid being charged any art re-creation fees.
Q: I do not have a high-res image to send. What now?
A: We will try our best to work with what you send us, using our resources to make your sign the best as possible– but your image may still appear pixelated if you provide a low-resolution image. If you need your logo re-drawn, ask about our logo re-creation services. We can provide your high-resolution logo to keep.
Q: How do I send you my file?
A: Email to firstname.lastname@example.org You can also text images to our SMS line: (843) 640-5975
Q: Do you require a deposit?
A: We require a deposit of 75% on all orders, and 100% on promo product orders. We take payments in-store, over the phone, or can send you a payment link with your invoice. We accept credit cards, debit cards, cash, and check.
Q: What is your turnaround time?
A: Our standard turnaround time is 3-4 days. But, we are happy to accommodate rush orders when we can— ASAP 🙂 Please make sure you check your email for your proof (even the SPAM folder!) especially if your project is time-sensitive. We do not print without proof approval and a deposit. Extensive orders have a longer lead time.
Q: What time is pick-up?
A: Our pick-up time is after 1pm on the day we tell you your order will be ready. We know you are busy, so we do our best to notify you. However, if you don’t hear from us-please feel free to call or text us if you’d like to find out the status before you come. You can text us at (843) 640-5975.